Marketnest is dedicated to ensuring your satisfaction with our outdoor and travel products. Our Return and Refund Policy is designed to be clear and fair, so please read the following guidelines carefully. If you have any questions, please contact us via email at [email protected].
Return Eligibility
To qualify for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You have 30 days from the date of receipt to request a return.
Requesting a Return
All return requests must be initiated by emailing [email protected]. Please include your order number, a description of the issue, and any relevant photos if applicable. Once your return request is approved, we will provide you with instructions on how to proceed.
Return Shipping
Unless otherwise agreed, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Non-Returnable Items
Some items are not eligible for return, including:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected].
International Orders
Marketnest ships worldwide, and our return policy applies to all international orders. Please note that international return shipping costs may be higher, and you are responsible for any customs duties or fees.
Thank you for choosing Marketnest for your outdoor and travel needs. We appreciate your understanding and cooperation with our return and refund process.
Return Eligibility
To qualify for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You have 30 days from the date of receipt to request a return.
Requesting a Return
All return requests must be initiated by emailing [email protected]. Please include your order number, a description of the issue, and any relevant photos if applicable. Once your return request is approved, we will provide you with instructions on how to proceed.
Return Shipping
Unless otherwise agreed, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Non-Returnable Items
Some items are not eligible for return, including:
- Gift cards
- Downloaded software products
- Personal care items
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected].
International Orders
Marketnest ships worldwide, and our return policy applies to all international orders. Please note that international return shipping costs may be higher, and you are responsible for any customs duties or fees.
Thank you for choosing Marketnest for your outdoor and travel needs. We appreciate your understanding and cooperation with our return and refund process.